FAQ

Returns & Refunds

Do you accept returns or refunds?

Because matcha is a perishable food product, we generally cannot accept returns or issue refunds once the package has been opened.

However, if your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos. We’ll make it right, either with a replacement or refund.

What if I simply changed my mind?

Unfortunately, we don’t offer refunds for change-of-mind purchases, as matcha needs to be handled with care to ensure freshness and quality.

 

Shipping & Orders

What if I placed my order by mistake, can I adjust or cancel it?

If your order hasn’t shipped yet, DM us on Instagram @adoseofmatcha or email us as soon as possible. We can update or cancel your order before it’s dispatched. Once shipped, no changes can be made.

How do you ship orders?

We ship all orders via Australia Post (AusPost). You’ll receive a tracking number once your matcha is on its way.

Do you offer express delivery?

Yes! Please DM us or email us to arrange express delivery.

How long does it take to process my order?

Orders are processed within 1–2 business days before dispatch. Shipping times then depend on AusPost delivery to your location.

Do you ship internationally?

Yes! We’re happy to share our matcha worldwide. Please DM us or email us to arrange a custom international shipping option.

Pickup & Payment

Do you offer local pickup?

Yes! We offer local pickup for customers who prefer to collect their matcha in person. DM us on Instagram to arrange a pickup time.

Can I pay cash on pickup?

Yes. If you choose local pickup, you can pay cash on the spot when collecting your order.